Returns & Refunds

You may cancel your order for our handmade blooms within 14 days without giving a reason.

The deadline is 14 days from the day you receive your artisanal floral arrangement or bouquet or a third party takes possession.

To exercise this right, please inform us of your decision with a clear studio statement.

Email hi@bloom.com

We reimburse within 14 days of receipt. We use your original payment method, and you will not incur any fees for this studio reimbursement.

Return Conditions:

For your floral art to be eligible for return, please ensure that:

• Art was bought in last 14 days

• Original packaging is intact

These items cannot be returned:

• Custom floral designs or personalized art commissions crafted to your specifications.

• Handmade items that show signs of structural damage or wear beyond their nature.

• Unsealed items not fit for return due to hygiene reasons after delivery.

• Art inseparably mixed with other items after delivery according to their nature.

We reserve the right to refuse returns that do not meet these conditions at our studio discretion.

Return Art

You bear the cost and risk of returning art. Send to our studio at the address below:

Damascus, Syria

We are not liable for art damaged in return shipping. Use tracked mail. No refund without receipt or proof of delivery.

Gifts:

If marked as a gift, you will receive studio credit once the art is back. A certificate will be sent to you. We celebrate your choice of handmade art.

If not marked as a gift, or if the giver kept it first, the refund goes to the gift giver. We appreciate your love for Damascene floral craftsmanship.

Contact

Questions? Email us at artisan@bloom.com